Frequently Asked Questions

Caregiver wishing client happy birthdayThe Answers to Your Southern Oregon Home Care Questions

The search for the right home care provider can be an overwhelming process, and you’re likely to have many questions about types of services, costs, etc. Our senior care experts have compiled a list of common questions to help you make informed choices as you search for home care for yourself or a loved one.

Q: In what areas are your services available?

A: We are proud to provide in-home care services in Jackson County, Josephine County, and Klamath County, Oregon.

Q: Who needs in-home care?

A: Anyone who needs assistance with basic tasks, such as walking, dressing, eating, cooking, managing medications, or those who are at a risk of falling, need help bathing, are experiencing a loss of cognitive function, or have become isolated could all benefit from home care services.

Q: How much does the service cost?

A: Home care costs vary depending on each client’s unique care needs, but at All Care, we pride ourselves on providing the greatest value at the most competitive pricing. We would be happy to provide you with a free in-home care assessment to give you a better idea of how we can help and how much the services will cost.

Q: What are my payment options for home care services?

A: We accept the following forms of payment for our home care services:

  • Medicaid
  • VA Benefits
  • Private Pay
  • Long Term Care Insurance

Q: Is your agency licensed?

A: We are licensed by the Oregon Health Authority Public Health Division to provide comprehensive in-home care services.

Q: Are your caregivers insured and bonded?

A: Yes. All our caregivers are licensed, bonded, and employed by our agency.

Q: What makes All Care different from other in-home care companies?

A: All Care is the largest independently owned in-home care agency in Southern Oregon. We are dedicated to quality care, exceptional customer service, and providing clients with a personal, non-corporate experience. We are committed to helping each of our clients maintain optimum health through daily monitoring, assessment, and reporting so that we can reduce potentially avoidable hospital stays.

Q: Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

A: Yes. We have an on-call staff member after hours who is available to take your calls. Just call our office at (541) 857-9195.

Q: How quickly can I arrange for service?

A: We can begin care within a few hours for urgent client needs or within 24 hours for routine clients.

Q: Are your services available in nursing homes or assisted living facilities?

A: Yes. We can provide care services wherever you call home.

Q: What if my caregiver is sick and cannot make it to my house?

A: In the event that your caregiver is sick or otherwise not able to make it to your house, we will arrange a fill-in caregiver to cover while your caregiver is out so that your care needs will always be covered.

Q: What kind of services do you provide?

A: We provide a wide range of personal care services. Please visit our Services page to learn more.

Q: How are your caregivers screened?

A: The safety and security of our clients is of the utmost importance to us, which is why our caregivers must pass a thorough background check, drug test, DMV reference check, competency testing and in-person interview before being hired by All Care.

Q: What kind of training do your caregivers receive?

A: Our caregivers receive in-depth condition-specific training from IPCed, a nationally renowned caregiver training organization. Our caregivers are trained to specialize in hospice care, Alzheimer’s and dementia, mental health, developmental disabilities, and common conditions such as diabetes, COPD, CHF, and cancer. Annual continuing education helps our staff stay up to date on emerging senior care issues and new care techniques.

If you have any questions that weren’t addressed on this page, please feel free to contact us anytime at (541) 857-9195 or by filling out our online contact form. We’re always happy to answer your southern Oregon home care questions.